It important to deal with risk while deploying new services in an IT Service Management environment. IT risk can occur in several areas during including operational, service delivery, financial risks, and legal.
The organizational risk management policies and responses are regularly reviewed by many government and regulatory agencies. Implementing and controlling risk in an ITSM environment is not only smart business but it is also a regulatory requirement. Risk management in IT is a continuous process that has its own lifecycle. Experts differ on what steps are included in the process, a simple IT risk management process usually includes the elements.
Let’s go further with the steps that are involved in managing risk in an IT environment management tools using an Information Technology Infrastructure Library framework:
Identification
Whenever an item will be added to the service catalog or when an existing service catalog item is going to be modified, the risk should be identified. It occurs in the Continual Service Improvement phase or the Service Design phase of the ITIL framework, where new services are committed and defined.
The Probability Of The Risk Occurring And Prioritizing Risks
It is important to determine the probability that a risk will occur as well as the importance of each risk. The probabilities can also be classified in simple terms such as a low, medium, or high probability.
Risk Response Planning
What will you do or how will your service desk and IT department respond if any of the identified risks occur? IT departments can generally create a response plan to deal with risks by using techniques such as shifting the risk, avoidance, mitigation, planned contingency and acceptance of risk.
Monitoring
When new risks are identified, they should be evaluated in the context of the established management process and reflected in an updated risk management plan. In the ITIL framework, improvement is implemented under the Continual Service Improvement practice of the ITIL Service Lifecycle.
There is one other step in the risk management process of IT environment management tools that is usually implied but not listed with the above list, it is important to document realized risks and their responses as they tend to occur for two reasons i.e.,
1) It helps you implement future needs in addressing the risk.
2) It provides a historical record for providing documentation to auditors and regulatory agents that you have a risk management plan and are using it.
Well, if you find any of these situations similar to you under your testing environment, then you know which process to implement to tackle daily data testing trouble.
